Return and Online Order/Order Cancellation Policy

Due to the highly perishable nature of the products sold by Clara Joyce Flowers, all sales are final. Goods cannot be returned or exchanged. We do not accept order cancellation requests. We do not offer order combinations. 

Claim Instructions: All claims must be submitted within 24 hours of package receipt. In order to file a claim, please send an email to support@clarajoyceflowers.com.

All claims must include:

1. Your order number (e.g. CJF-0000)
2. Clear photos of every item affected in your shipment.

If your claim is approved, we will process a refund for the impacted items to the original payment method. For security reasons, we are not able to change the payment method for a refund. Claims submitted after the 24 hour mark will not be considered for a refund. Replacement items are subject to availability. 

All packages must be unpacked immediately upon receipt. We do not accept responsibility for damages incurred due to heat or frost when packages are left outside for extended periods of time. All customers will receive an email with tracking information when their package ships, and another email when their package is delivered. 

Upon arrival, plants must be watered and placed in bright, full spectrum light. Ambient temperature should be adjusted to the preference of the species in question. High humidity is also required in the case of unrooted cuttings. 

We do not guarantee our Dahlia plants to be "virus free" and do not accept claims on this basis. There are viruses that are endemic to Dahlias, that may or may not present symptomatically. We do not test for virus in our Dahlias for this reason. We visually inspect our plants during the growing season, and cull any underperforming plants or plants showing visible irregularities. Our mother tuber stock meets our standards for cut flower production on our farm. 

Increases in shipping charges may apply for orders in AK, CA, HI, and WY.